TYPO3 SLA Service

Our service offers comprehensive TYPO3 monitoring and update solutions through a dedicated maintenance contract, backed by a Service Level Agreement (SLA). We monitor potential issues, implement updates, and maintain the security of your TYPO3 core under a service agreement.

TYPO3 SLA = Security & Maintenance Updates + Monitoring Up/Downtime + TYPO3 Health Reports + Backup & Restore.

TYPO3 SLA Services

What steps to take if your website is hacked or breached?

If your website is hacked, act quickly. Disconnect it from the internet and change all passwords. Figure out how it got hacked and fix that problem. Check if any data was stolen, and tell your users so they can change their passwords, too. Make sure there's no lousy code left on your site. Remember, stolen data can be used for bad things, and you might get in trouble. Report the breach if needed.

As the website owner, you hold the responsibility for its security and potential liabilities. Art outlines that a data breach should be reported to the relevant supervisory authority. 33 of the GDPR (Read more).

If you want peace of mind with the security and performance of your site, then consider our TYPO3 SLA service. Keep exploring how!

What's Included in Service?

TYPO3 Security Updates

We take complete responsibility for your Security Updates. Depending on the Service Level Agreement (SLA), updates will be implemented within a timeframe of two to five business days after the security update is released.

TYPO3 Maintenance Updates

Generally, TYPO3 core releases security and maintenance updates together; we will take care to update Maintenance versions. Depending on the SLA, the update will be executed within two to five business days following the release of the security update.

Minimum Downtime

We oversee the accessibility status of your TYPO3 instance. As soon as your site is down, we send you a notification. We also help identify the reason for the same; identifying the underlying reason might involve additional charges.

Backups & Restore

We take backups to secure your valuable data, providing peace of mind against unforeseen events. In emergency cases, we can provide restore service with additional charges. Backing up to local or cloud depends on your SLA plans.

TYPO3 Minor Updates

We carry minor version updates for you again, depending on the SLA. These updates will be implemented within a timeframe of two to five business days following the release of the update.

Watch Web Storage

We guarantee that your TYPO3 Instance has sufficient storage space. Inadequate storage can lead to data retention issues and accessibility problems.

System Insights Reports

We continually monitor critical system dependencies like PHP versions, MySQL versions, and TYPO3 context to ensure optimal performance and compatibility. 

Care Third-Party Extensions

We conduct regular monitoring of third-party extensions installed within your system, promptly executing essential security updates as needed. This proactive measure helps fortify your system against potential vulnerabilities. 

TYPO3 Major Updates

We'll notify you of upcoming significant updates and advise whether you should update your TYPO3 instance. We will also provide you with a personalized and non-binding quotation if required.

Observe Website Performance

We will monitor real-time website performance in terms of speed and other core web vitals and share a monthly report. Speed and performance tasks require extra effort, which may incur additional charges.

Track Login Monitoring

Monitoring Login activities, along with a timestamp and IP Address, allow us to know about suspicious logins and unauthorized access attempts. Enhancing security measures, enabling prompt response to potential threats.

SLA Monthly Reports

Access a range of monthly reports designed to provide insight into your website's performance, aligned with your SLA framework, enhancing your understanding of its operation. It comes with a few like Monthly SLA, Quality score, Performance metrics and more.

Why T3Planet?

Why T3Planet?

Competitive & Reliable Cost

Our TYPO3 SLA pricing is competitive, delivering value for your investment, and it's reliably structured with no hidden fees.

Monthly SLA Report

You’ll receive monthly SLA reports, which include TYPO3 version information, site down/uptime monitoring report, TYPO3 health report, site performance, etc.

Money Back Guarantee!

If you believe that buying a product was not the right decision, we want to make things right with our 100% money-back guarantee within 30 days of purchase.

We're TYPO3 Certified

We've been in love with TYPO3 for a decade and won the TYPO3 award at Berlin in 2018! Plus TYPO3 services at T3Planet are managed by certified TYPO3 developers and integrators.

4 Steps Approach

Step 1.

Choose Your Suitable SLA Plan

Take a detailed look and compare the pricing plan mentioned below. You can buy an SLA package according to your needs. We recommend you choose our best-selling Standard SLA plan.

Step 2.

Initiate Your SLA Setup

You’ll need to provide us access to your TYPO3 instance & server. We’ll start the setup of SLA with the scope of services like check instances, auto backup systems, setup monitoring, etc.

Step 3.

Regular Perform TYPO3 Updates

Have peace of mind because team T3Planet will take care of your TYPO3 instance with on-time security & maintenance TYPO3 version updates from the TYPO3 core community.

Step 4.

Send You Monthly SLA Report

You’ll receive monthly SLA reports, which include TYPO3 version information, site down/uptime monitoring report, TYPO3 health report, site performance, etc.

Certified TYPO3 Agency

Requirements for TYPO3 SLA Service

To effectively maintain your TYPO3 instance's security and keep it up to date, the following requirements must be met:

  • Compatibility: Your TYPO3 instance should be compatible with the current TYPO3 LTS version. If not, Please consider our TYPO3 upgrade service.
  • Backup Storage: Adequate storage space must be available for backups if needed.
  • Scheduler Job: A cron job should be set up to run the TYPO3 scheduler at least every 15 minutes.
  • SSH Access: SSH access is required for efficient service. Note that additional costs may apply if only FTP access is provided, and we recommend hosting providers that offer SSH access.
  • TYPO3 Admin Login: Access to a TYPO3 admin login is necessary for updates and monitoring.
  • SSL Certificate: An SSL certificate must be in place for all domains used by the TYPO3 instance.

Feel free to reach out if you have any questions or need assistance in meeting these requirements. We can help you choose a suitable hosting provider if SSH access is unavailable.

Reports of TYPO3 SLA

Every month, in line with our dedication to maintaining high standards, we will provide a range of reports 
mentioned below. Examine the details below to gain insight into our commitment to ensuring quality.

Monthly SLA Report

Monthly SLA Report (MSR)

The document includes monthly activities such as the latest TYPO3 version and third-party extension updates.

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Quality Score

Quality Score Report (QSR)

Reporting functionality testing, cross-platform testing, UI/UX testing, and reported & resolved issues.

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Site Monitoring Report (SMR)

Site Monitoring Report (SMR)

Automated reports of every minute, providing detailed information on the website's monitoring status with uptime and downtime.

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Ticket Support

Ticket Support Report (TSR)

Summary of tickets received and resolved from the customer, including the status progression from new to closed.

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TYPO3 Health

TYPO3 Health Report (THR)

The report includes the status of the TYPO3 environment, checking the system error log, analysis of upgrade tools, etc.

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security performance report

Security Performance Report (SPR)

Reporting the scan of a TYPO3 instance and examining Google insights and lighthouse for assessing speed and performance.

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Pricing Plans

ParticularsBasicStandardPremium
TYPO3 Updates
We apply the below updates to your TYPO3 core for you:
1. Security Updates
2. Minor Updates
yesyesyes
No. of days after which the update is applied to your site. Critical security updates are applied ASAP.5 Working days3 Working days1 Working days

Backups & Restore
We take regular backup for your database and important directories, making it easy; we ideally take backups weekly.

When saving your backup to the cloud or server, ensure it is not lost due to hardware defects.

No

No

yes

Local

yes

Local+Cloud

Monitoring & Reports
Report #1 Monthly SLA (MSR)
A report includes monthly activities such as the latest TYPO3 version and third-party extension updates.
YesYesYes
Report #2 Quality Score (QSR)
A report of functionality testing, cross-platform testing, UI/UX testing, and reported & resolved issues.
NoYesYes
Report #3 Site Monitoring (SMR)
A report of automated reports of every minute, providing detailed information on the website's monitoring status with uptime and downtime.
NoNoYes
Report #4 Ticket Support (TSR)
A report of tickets received and resolved from the customer, including the status progression from new to closed.
NoNoYes
Report #5 TYPO3 Health (THR)
A report includes the status of the TYPO3 environment, checking the system error log, analysis of upgrade tools, etc.
NoNoYes
Report #6 Security & Performance (SPR)
A report of the scan of a TYPO3 instance and examining Google insights and lighthouse for assessing speed and performance.
NoNoYes
Monitoring Web Performance
We monitor your site’s speed/performance and notify you about the same. Please note that extra charges will be applicable to resolve any such errors.
nonoyes

 

Subscription Plan

Basic

A Basic Subscription entitles you to 1 month of minimum contract with four-weeks of cancellation period.

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Standard

A Standard Subscription entitles you to 2 month of minimum contract with four-weeks of cancellation period.

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Premium

A Premium Subscription entitles you to 3 month of minimum contract with four-weeks of cancellation period.

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Basic

A Basic Subscription entitles you to 1 month of minimum contract with four-weeks of cancellation period.

Buy Now

Standard

A Standard Subscription entitles you to 2 month of minimum contract with four-weeks of cancellation period.

Buy Now

Premium

A Premium Subscription entitles you to 3 month of minimum contract with four-weeks of cancellation period.

Buy Now

We Stand by the Quality of Our TYPO3 Services

At T3Planet, we stand by the quality of our TYPO3 services. We offer a money-back guarantee as part of our Services. If you're dissatisfied with our services, we're committed to providing a full refund within the agreed-upon terms. Your satisfaction is our priority, and this guarantee reflects our confidence in delivering exceptional TYPO3 services.

30

SLA Customers

250

TYPO3 Updates

450

Generated Reports

30

Monitoring Instance

Happy Customers

What Customers Says

2500+ Premium customers from beginners to industry leaders love T3Planet!

Annett Waechter

Annett Waechter

Partnering with T3Planet for their TYPO3 Service Level Agreements (SLAs) has been a game-changer for our business. Their commitment to ensuring our website's performance, security, and reliability is unparalleled. With their expert team and responsive support, we've experienced a noticeable improvement in our online presence. We highly recommend T3Planet's TYPO3 SLAs for anyone seeking their web performance and peace of mind.

Tobias Kaiser

Tobias Kaiser

Choosing T3Planet for TYPO3 SLA was best decision we take. Their attention to detail and dedication to our website's security and performance have exceeded our expectations. We feel confident knowing that our web presence is in capable hands.

Sara Kohl

Sara Kohl

Our TYPO3 site desperately needed an upgrade, and T3Planet delivered exceptional results. The transition was seamless, and our site now showcases the latest features and functionalities. We're impressed with the professionalism and dedication of their team. Thanks to T3Planet, we're more competitive than ever.

Stefan Bohm

Stefan Bohm

Choosing T3Planet for our TYPO3 SLA service was one of the best decisions we made for our website. Their team's expertise and dedication to security and maintenance are evident in every aspect of their service. Highly recommend their SLA service to anyone looking for hassle-free TYPO3 maintenance!

Claudia Cole

Claudia Cole

We were struggling to keep up with TYPO3 updates and security patches. T3Planet's SLA service takes care of everything, ensuring both security and optimal website performance.

Tom Ebersbach

Tom Ebersbach

Thanks to T3Planet, my TYPO3 site is in safe hands. Their SLA service ensures timely updates and backups, giving me peace of mind. Great job!

Dieter Koehler

Dieter Koehler

The monthly reports from T3Planet's TYPO3 SLA are fantastic. They keep me informed about everything, from updates to performance.

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SLA stands for service level agreement, a contractual framework between a client and a service provider for ongoing services, like our TYPO3 monitoring and update service.

SLA ensures regular maintenance of your TYPO3 website. It also ensures it functions optimally, stays secure, and remains updated with the latest features and security patches. It also prevents downtime and enhances user experience.

No, websites with current and old stable versions are only eligible for this service. You can check here - https://get.typo3.org/.

The current TYPO3 LTS (Long Term Support) is a stable version, referring to the latest, officially released and thoroughly tested version of the TYPO3 content management system. It has the most recent features, enhancements, and security updates, providing users an up-to-date and reliable platform for managing their web content. TYPO3 11 LTS and 12 LTS are the current TYPO3 Stable Versions.

A minor update may include minor features and bug fixes. The functionality of the system may change. A minor update can be recognized because the second digit of the version number changes, for example, from 12.4.0 to 12.4.1. We carry TYPO3 Minor Updates till the LTS Version.

Every month, we update your TYPO3 Website to the latest TYPO3 version(minor); this process ensures your site remains protected against vulnerabilities and benefits from the latest improvements.

Please Note: Your TYPO3 instance must be compatible with a current TYPO3 LTS version.

We carry TYPO3 Minor Updates till the LTS Version. We only carry out security updates and major updates if requested.

A major update includes major feature enhancements. It can be recognized that the first digit of the version number changes, for example, from 11.5.0. to 12.4.0.

No, we'll notify you of upcoming major updates and also advise whether it's time for you to update your TYPO3 instance. We will also provide you with a personalized and non-binding quotation if required.

No, We monitor third-party extensions installed in your system and perform essential security updates when required. An update for third-party extensions includes new features and security enhancements for which additional charges may apply.

TYPO3 Support for your TYPO3 Needs

Have Queries About Our TYPO3 SLA Terms?

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